Booking and Terms and Conditions:

1.The Properties known as “ Les Contensieres ” (the Property) and trading as “ Le Mans Holidays ” is offered for holiday rental subject to confirmation by Mr & Mrs Gombeau (the Owners) to the renter (the Client).

2.To reserve the Property, the Client should complete an on-line booking inquiry, or contact the owners via e-mail or telephone. An initial non-refundable deposit (50% of the total rent due) is then paid. Following receipt of payment of the deposit, the Owner will send a confirmation by e-mail. This is the formal acceptance of the booking. A contract will exist as soon as a booking is confirmed.

3.The balance of the rent (see Clause 4) is payable not less than six weeks before the start of the rental period. If payment is not received by the due date, the Owner reserves the right to give notice in writing via e-mail that the reservation is canceled. Reservations made within the six weeks of the start of the rental period require payment in full at the time of booking.

4. A security deposit of 100 Euros per booking is required in case of damage to the Property or its contents. However, the sum reserved by this clause shall not limit the Client’s liability to the Owner. The Owner will account to the Client for the security deposit and refund the balance due within 1 month after the end of the rental period. All Clients are required to hold adequate travel insurance to cover their stay and must be able to provide proof if requested.

5.Subject to clauses 2 and 3 above, in the event of a cancellation, refunds of the amounts paid will be made if the Owner is able to re-let the Property and any expenses or losses incurred in doing so will be deducted from the refundable amount. The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability, etc, since these are not covered by the Owner’s insurance. The Client must either carry a valid European Health Card (former E111) for all members of the group or other adequate Medical Insurance.

6.The rental period shall commence at 4.30 pm on the first day and finish at 10.30 am on the last day. The Owner shall not be obliged to offer the accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated.

7.The maximum number to reside in the Property must not exceed the number as stated in the Owner’s advertising, or as declared by the client at the time of booking, unless the Owner has given written permission.

8. Any guests of the Client must, once written permission has been sought & obtained, declare themselves on entering the property and pay the relevant surcharge. Day entry to the Property is free, a nightly supplement of 25 Euros covers use of services, facilities & equipment.

9.The Client agrees to be a considerate tenant and to take good care of the Property and its contents & to leave it in a clean and tidy condition at the end of the rental period. The Owner reserves the right to retain the security deposit to cover additional cleaning costs if the Client leaves the Property or its contents in an unacceptable condition. The Client also agrees not to act in any way which would cause disturbance to other residents.

10.The Client shall report to the Owners, without delay, any defects in the Property or breakdown in the equipment, plant or machinery or appliances in the Property or garden and arrangements for repair and/or replacements will be made as soon as possible.

11.The Owner shall not be liable to the Client for any temporary defect or stoppage in the supply of public services to the Property. Nor in respect of any equipment, plant, machinery or appliance in the Property or garden, for any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owner. Nor for any loss, damage or inconvenience caused to or suffered by the Client, if the Property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the Owner shall within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period. Under no circumstances shall the owner’s liability to the Client exceed the amount paid to the Owner for the rental period.

12.The Owner shall not be liable for accident or injury however sustained on the premises or garden areas by the Client or members of their party or guests.

13.Equipment, furnishings, services & facilities made available by the Owner are for the sole benefit of the client during their rental period and must remain at the Property all times. Linen & towels are provided by the Owner for the comfort of the Client and are only to be put to appropriate use by the Client, on the Property, during the rental period.

14. Any loss of keys will be charged at 25 Euros.

These Terms and Conditions are governed by French law in every particular including formulation and interpretation and shall be deemed to have been made in France. Any proceedings arising out of or in connection with an agreement may be brought in any court of competent jurisdiction in France.

The Le Mans Holidays Team


Holiday Accommodation Contract & Refunds:

Your Holiday Accommodation Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these conditions and the value of your booking. A contract exist between the parties as soon as a booking is confirmed. This contract is made on the terms of these booking conditions, if you have not seen these terms and conditions when you made the booking and you are not happy to proceed now that you have seen them, please write to us within 7 days of receipt. Your booking will be cancelled and all money will be returned, provided you have not commenced your stay. This does not apply if your booking was made within 6 weeks of arrival.

Your Holiday/Accommodation Price
When you make your booking you must pay a minimum deposit of 50% of your full reservation price. The balance of your accommodation arrangements must be paid at least 6 weeks before your arrival date. If the deposit or balance is not paid on time, we have the right to cancel your accommodation arrangements and retain the deposit. The cost of your accommodation will not change after you have booked.

Insurance & Passports
It is obligatory that all travellers hold adequate travel insurance that includes repatriation due to illness or accident. We also recommend that you take out continental vehicle recovery insurance whilst driving abroad. A valid passport is required for the duration of your stay abroad. Non-EU nationals may require a visa for travel in Europe.

If You Change Your Booking
If, after confirmation, you wish to change your travel arrangements in any way, we will do our utmost to make these changes if the accommodation is able to be re-let. We reserve the right to ask for an administration charge, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are/can be made up to a minimum 6 weeks prior to arrival, after which time the full amount will be forfeit. Certain accommodation arrangements may not be changeable after confirmation and any alteration may result in a cancellation charge of up to all monies paid.

Please note that carrier details such as ferry times or flight schedules may be subject to change. Such a change is usually a minor change, and although your original booking will stand, we will do our best to make arrangements for you.

If You Cancel Your Booking
You may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our office. Since we incur costs in cancelling your accommodation arrangements, you will have to pay the applicable cancellation charges: Cancellation more than 12 weeks prior to arrival = Loss of deposit subject to reimbursement at least in part dependant on factors. Cancellation between 6 to 12 weeks prior to arrival = 50% of total booking cost. Cancellation within 6 weeks prior to arrival = 100% of total booking cost. If the reason for your cancellation is covered under the terms of your insurance policy, you may well be able to reclaim these charges.

If We Change or Cancel Your Accommodation
It is unlikely that we will have to make any changes to your accommodation arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. If we have to make a major change or are unable to provide the booked arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available.

Example of minor changes are change of accommodation to another of the same standard. Please note that in cases of war, riot, industrial dispute, natural disaster/adverse weather conditions or other forms of Force Majeure any compensation claims will be void.


If you have a complaint
If you have a problem during your holiday, please inform us immediately, and we will endeavour to put things right. Failure to do this may affect any future claim for compensation.
If your complaint is not resolved, please follow this up within 28 days of your return home by writing to us, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Disputes arising out of, or in connection with this contract that cannot be amicably settled, may be referred to arbitration, or administered independently through appropriate channels.

Our liability to You
(i)
We accept responsibility for ensuring that your accommodation arrangements which you book with us, are supplied as originally described. If any part of your accommodation arrangements are not provided as promised, due to the fault of us or our employees or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your stay with us. Our liability in all cases shall be limited to the costs of your accommodation arrangements.

(ii) We do not accept responsibility for death, injury or illness UNLESS caused by negligent acts and/or omissions of our staff or suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your accommodation.

Personal injury unconnected with your travel
If you, or any member of your party, suffer death, illness or injury whilst overseas, arising out of an activity that does not form part of our arrangements whilst at our site, we shall at our discretion and subject to availability, offer advice, guidance and assistance & accommodation wherever we possibly can, for example extending accommodation due to emergency hospitalisation of a member of your party, after which time or we will help you make suitable alternative arrangements.

Data Protection Statement
In order to process your booking and to ensure that your accommodation arrangements run smoothly and meet your requirements we - Le Mans Holidays - need to use the information you provide (such as name, address, any special needs/dietary requirements etc).

We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to public authorities such as customs/ immigration/ Tourist Department/ Local Authority/ Police if required by them, or as required by law. We will not pass any information onto any person not responsible for part of your accommodation arrangements or public authority as described above. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. In making this booking, you consent to this information being passed on to the relevant persons.

Privacy policy
We are committed to safeguarding the privacy of our visitors; this policy sets out how we will treat your personal information.
1, Whatever information is collected from you is only used where appropriate, for marketing.
2, Whatever information we collect will never be sold to a third party, be used for spamming, illegal activities or for generally stupid reasons.
3, Personal information, name/ email address, will only be collected when voluntarily submitted by you via our contact or inquiry or booking forms.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Personal data (i.e. information which could identify you) submitted to us, for example to sign up to our newsletter or our contact form, will only be used to respond to you directly. We will not pass it on to any third party without your prior written consent. This privacy statement only covers the Le Mans Holidays website. This statement does not cover links within this site to other websites.

Generally, if you do not agree to any of the above we suggest you do not submit any personal information or proceed to make a booking with us. You are very welcome to ask for any personal information we might hold to be removed from our database if you are concerned – just email us.
Many Thanks from the Team at Le Mans Holidays.



Legal:

Copyright © Le Mans Holidays 2013. All rights reserved. It is strictly prohibited to copy, redistribute, republish or modify any of the content contained in this Website or in subsequent support without the prior written consent.


"Les Contensières" | Le Grand-Lucé | Pays-de-la-Loire | 72150 | France
website: www.lemansholidays.com | e-mail: info@lemansholidays.com

* Legal & Refund Policy

© LeMansHolidays 2013

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